The Terms and Conditions of Use of the https://vlcareandsupport.com/ website that ‘Carneiro Souchet, Unipessoal Lda’ makes available to its potential clients, as well as the conditions applied to contracts concluded through the web platform, are as follows:
1. General terms and conditions of the VL Care and Support website
1.1 The ‘site’ or ‘portal’ https://vlcareandsupport.com/ (hereinafter referred to as the ‘site’) is a site owned by Carneiro Souchet, Unipessoal Lda, (hereinafter Carneiro Souchet and better identified in 1.2. of these General Terms and Conditions).
1.2 For the purposes of complying with the applicable legal provisions, the full identification and mandatory references of the company that owns the website and supplies the products offered to the public through it are as follows:
Name: Carneiro Souchet Unipessoal Lda
Corporate Identification Number/Commercial Register: 518451518
Head office and address:
Avenida do Conde nº 5643 SL Esquerdo 4465-097 São Mamede de Infesta
Commercial Registry Office: Matosinhos
Customer helpline: +351 935728877
1.3 For the purposes of the legislation on the protection of personal data (Law 67/98 of 26 October), Carneiro Souchet, as identified in the previous paragraph, is the entity responsible for processing personal data provided by users of the website.
2. Object, objectives and scope
2.1. O site é uma plataforma eletrónica ‘via web’ destinada à promoção, divulgação e venda ao público (“loja virtual”) de bijuterias, merchandising, acessórios de moda femininos e masculinos, acessórios para casa e escritório.
2.2 These general terms and conditions apply to all visitors and users of the https://vlcareandsupport.com/ website and to all commercial transactions carried out through this platform.
2.3 Carneiro Souchet reserves the right to amend these general conditions at any time. Any changes to these general terms and conditions will come into force immediately, and the conditions in force on the date the user placed the order will apply, provided that payment has been made.
2.4. O site https://vlcareandsupport.com/ também disponibiliza produtos de natureza erótica e íntima em parceria com a empresa Erotlove, exclusivamente para adultos maiores de 18 anos. Ao acessar e realizar compras neste site, o cliente declara e garante que possui 18 anos ou mais e que está legalmente autorizado a adquirir tais produtos.
3. Customer/user responsibility
3.1. Registration as a user of the site and/or placing orders for products commercialised on it presupposes full knowledge of these general conditions and implies express acceptance by the customer of all their terms and conditions.
3.2 In addition to any others expressly provided for, the following are the customer's obligations and responsibilities:
- Not to use the site for purposes other than obtaining information about products and their conditions of sale and/or for their purchase;
- Fill in accurately, completely and truthfully all the electronic forms relating to registration as a user, placing orders and any others made available on the website that you may use;
- Save and do not disclose your user code and password to third parties;
- Not to use the website or any of the platforms and forms made available through it to disseminate content that is illegal, illicit or offensive to general principles of law, ethics and public order;
- Fully comply with all the general and specific conditions relating to the website, its use and the transactions and contracts entered into through it.
3.3 Without prejudice to other contractual or legal responsibilities to which the customer's conduct may be subject, Carneiro Souchet reserves the right to cancel all accounts and registrations of users who breach any of these general conditions or whose contractual or pre-contractual conduct is objectively indicative of bad faith.
3.4. O cliente é responsável por garantir que possui 18 anos ou mais ao realizar compras de produtos eróticos ou íntimos no site. Ao registrar-se e/ou realizar uma compra, o cliente declara que tem plena capacidade legal para adquirir esses produtos e assume a responsabilidade pela veracidade dessa informação.
4. Customer registration and placing orders
4.1 In order to place orders for products through the website, the customer must register as a user by filling in the relevant form available online.
4.2. The customer is solely responsible for the integrity, truthfulness and completeness of the user registration form, as well as the orders they place. They are also responsible for keeping their access password and customer code confidential. Any loss or misplacement must be reported immediately to Carneiro Souchet.
4.3. The customer is responsible for keeping their user registration details up to date at all times, including their address details.
4.4 Carneiro Souchet reserves the right to cancel all customer accounts and registrations containing false or incomplete data and/or corresponding to non-existent identities.
4.5. After registering as a user, the customer will be able to place orders, using the ‘virtual shopping basket’ and following all the steps, including those relating to payment.
4.6. Validation of the order implies acceptance by the customer of these general conditions, as well as the price, characteristics of the product to be purchased, delivery times and other specific conditions of the transaction.
4.7. After completing the order procedure, the customer will receive an email containing the order number, the products purchased, the estimated delivery times and any other specific information relating to the order in question. The customer must inform us immediately if they detect any errors or non-conformities in the description of the essential elements of the order, so that the order can be cancelled.
4.8. The customer must save the order confirmation message by printing it out or saving it on any durable and stable medium.
4.9 In the event of an error in programming or communications, and whenever the messages transmitted do not reach the recipient in such a way that their essential elements or the essential elements of the contract are perceptible and understandable, Carneiro Souchet reserves the right to cancel and annul the order, informing the customer accordingly.
4.10. The data recorded relating to the customer and orders placed by them will be kept by Carneiro Souchet and may serve as proof of the contracting of orders. At the customer's request, Carneiro Souchet will give them copies of their customer records and orders.
5. Product prices, features and availability
5.1. The images of the products available on the website are merely indicative. When placing your order, you should check and analyse the characteristics and descriptions of the respective products.
5.2. O preço indicado nos produtos é, salvo erro de inserção ou indicação em contrário, o preço de venda ao público (incluíndo fIVA à taxa legal em vigor).
5.3 The price of any purchase made via the website is valid for the day on which the order is placed and paid for. Carneiro Souchet reserves the right to change retail prices at any time and without prior notice.
5.4 It is possible that, despite the efforts and control mechanisms put in place by Carneiro Souchet, some prices indicated on the website may contain errors. Should this occur, we will inform the customer when the order is being processed. In this case, the customer:
- You will be refunded the difference if the advertised price is higher than the actual sale price;
- You can choose to cancel the order, or informed of the actual price and still interested, pay the difference if the actual price is higher than the advertised price.
5.5 Indications of stock availability and delivery times are purely indicative. If, as a result of stock unavailability or delays in processing or dispatching the products ordered by the customer, it is impossible to fulfil the order within the estimated delivery time indicated, plus five working days, Carneiro Souchet will contact the customer, who may choose to keep the order and accept the new delivery time indicated, or cancel it, and the amount already paid will be refunded.
5.6 If the product ordered is discontinued, Carneiro Souchet will inform the customer and cancel the order (in whole or in part), returning the amount corresponding to the price paid for the discontinued product(s).
6. Payment and means of payment
6.1 Orders become effective after payment through one of the payment methods available for online purchases on the website.
6.2 Orders will only be processed and dispatched to the customer once payment has been made.
6.3 The payment methods available for online purchases made via the website are as follows: Visa credit or debit card, Mastercard, payment by Multibanco reference and MBWay.
6.4 The customer recognises and accepts that processing payments via online platforms entails security risks.
The choice and option to use any means of payment is the sole and exclusive responsibility of the customer, who may not charge Carneiro Souchet with any damages or losses resulting from the use of such means of payment, unless they can prove that such damages or losses were culpably caused by any act or omission on their part.
7. Delivery of orders, costs and postage
7.1. The customer is solely responsible for accurately, completely and truthfully entering all the data requested in the website user registration form and in the respective orders, including, but not limited to, the address and/or e-mail address where the respective delivery is to be made. Carneiro Souchet cannot be held responsible for any delay or difficulty in delivery, as well as for any delivery to an address other than the one intended by the customer, where this is due to an error or inaccuracy in the data provided.
7.2 The customer is responsible for checking, upon receipt of the order, that the packaging is in perfect condition and that the items conform to the order. In cases where the package is visibly damaged, the customer must refuse to accept it by mentioning this on the courier's delivery list and contacting Customer Service at info@vlcareandsupport.com.
7.3 Unless otherwise stated, the expected delivery time for items is between four and ten working days, after the products have been paid for. When counting working days, Saturdays, Sundays, national or municipal public holidays, days on which a full stop of grace has been decreed and days of strikes in the transport or postal services sectors will not be taken into account.
8. Returns and right of withdrawal
8.1. Under the terms of the applicable legislation (DL no. 24/2014, of 14 February, amended by Law no. 47/2014, of 28 July) the customer has a period of 30 days (including Saturdays, Sundays and public holidays), from the day the items are delivered to the address indicated, to terminate the contract, without payment of compensation and without having to state the reason.
8.2 The costs of returning products as a result of exercising the right of withdrawal will always be borne by the customer.
8.3. Os produtos devem estar em perfeito estado, sem sinais de uso e mantidos na sua embalagem original.
8.4 No exchanges or returns will be accepted for items personalised by the customer or customised to their specifications.
8.5 The credit will be made automatically in order to guarantee speed in the process and greater convenience for the customer, and will be made in accordance with the chosen means of payment.
8.6. Sugerimos que utilize um método de envio seguro, como correio registado, e que guarde o comprovativo do envio. É importante lembrar que a responsabilidade pelo produto devolvido recai sobre o cliente até que ele seja rececionado pela nossa equipa.
Os itens devolvidos devem estar em condições impecáveis, sem qualquer vestígio de uso ou dano, prontos para serem novamente comercializados. Caso a manipulação do produto tenha excedido o necessário para inspecionar as suas características, funcionamento ou natureza, será aplicada uma depreciação no valor do reembolso ou troca.
9. Personal Data and Privacy Policy
9.1 Carneiro Souchet, better identified in paragraph 1.2 above, is the entity responsible for processing the personal data provided by users of the website.
9.2 By providing the data, the customer accepts that it may be collected and processed for the purposes of advertising, marketing (including through any means of direct marketing and unsolicited advertising communications, provided that the user/customer does not object to this), commercial and/or promotional offers, the purchase and sale of products, statistical processing of purchases and sales, order placement and management, technical and after-sales assistance.
9.3 The data provided may also be transmitted to the transport and postal service company, exclusively for the purpose of delivering and processing the orders placed.
9.4 Carneiro Souchet will implement and maintain appropriate technical and organisational measures to protect data against accidental or unlawful destruction, unauthorised dissemination or access, tampering or loss, thus seeking to ensure the integrity and confidentiality of personal data. These measures include back-up mechanisms, reserved access and processing permissions and authorisations, with a view to preventing access by unauthorised third parties (other than the user who holds the data) to data directly concerning them.
9.5 Carneiro Souchet undertakes, on behalf of itself, the entities contracted to process the data, its employees and collaborators, to maintain strict confidentiality with regard to the confidential data and information that may come to its knowledge via the website, and is only authorised to use it for the purposes set out in these general conditions, for the exercise of any right within the scope of contracts entered into with the client, or following a legitimate order from any judicial or administrative authority.
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